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ITIL V3 2011 (Information Technology Infrastructure Library)
Сборник литературы по ITIL. Скачать бесплатно
     Библиотека литературы, посвященная IT Infrastructure Library (ITIL ), плюс смежным с ней областям (стандарт COBIT, MOF, созданный на базе ITIL, и модель HP). Так же в архиве имеется видеокурс по основам ITIL и программа построения моделей процессов от IBM.
FIle nameFile Size
045  Gartner_-_A_Guide_to_Successful_SLA_Development_and_Management.pdf 188 880 bytes
046  HP - Approach to quality management under business process outsourcing.pdf 77 887 bytes
047  HP - IT Service Management Reference Model.rar 26 063 424 bytes
048  HP - ITIL_Essentials_for_IT_Service_Management.Student_Workbook.pdf 30 859 868 bytes
049  Huang J.- eTOM and ITIL. Should you be Bi-lingual as an IT Outsourcing Service Provider.pdf 145 925 bytes
050  IBM Business Consulting Services - A strategic approach to telecom cost optimization-the path to business transformation.pdf 791 101 bytes
051  IBM Press Implementing.ITIL.Configuration.Management.Jan.2008.eBook-BBL.pdf 1 546 358 bytes
052  IBM Tivoli Unified Process-v2_1_3.exe.rar 37 048 574 bytes
053  Introduction-to-ISO-9000.pdf 215 293 bytes
054  ISO 9001 2002 Business process and quality management.pdf 21 371 bytes
055  ISO 9001 Auditing Practices Group Guidance on_ Understanding the process approach.pdf 148 101 bytes
056  ISO 9001-2000 Quality Management System Design.pdf 2 116 212 bytes
057  IT Assurance Guide - CobiT 4.1 (2007).pdf 1 356 853 bytes
058  IT Problem Management - Prentice Hall.pdf 1 759 881 bytes
059  IT Risk Management with Cobit.pdf 576 297 bytes
060  ITIL 3 Glossary.rar 371 992 bytes
061  ITIL Application Management.rar 2 943 345 bytes
062  ITIL Based_ITSM_The_Application_Developers_View.rar 324 837 bytes
063  itil cobit_balancedscorecard.pdf 1 342 852 bytes
064  ITIL Essentials for IT Service Management (HP education Services).pdf 30 859 868 bytes
065  ITIL Glossary.rar 87 633 bytes
066  Itil Hp Student Guide.pdf 26 101 583 bytes
067  ITIL ICT Infrastructure Management.rar 3 690 222 bytes
068  ITIL itilium.rar 27 809 737 bytes
069  ITIL method.rar 404 652 bytes
070  ITIL Planning to Implement Service Management.rar 3 181 614 bytes
071  ITIL Service Delivery.rar 3 961 062 bytes
072  ITIL Service Management Foundation (Sun Services Education).pdf 29 648 377 bytes
073  ITIL ServiceSupport_2.1.rar 6 984 472 bytes
074  ITIL update.rar 37 252 bytes
075  ITIL v3_[torrents.ru].rar 11 972 726 bytes
076  ITIL На практике.rar 122 891 bytes
077  ITIL Основа концепции управления ИТ-сервисами.pdf 172 459 bytes
078  ITIL Поддержка услуг.rar 21 385 164 bytes
079  ITIL Сертификат Основ по ИТ сервис-менеджменту (Основы ITIL) на основе модуля 2001-02 типовой экзамен редакция 2001 г.rar 5 238 109 bytes
080  ITSM Введение ИТ Сервис-менеджмент.rar 23 822 806 bytes
081  itSMF - An Introductionary Overview of ITIL. Pocket Guide.pdf 3 062 793 bytes
082  ITSMF - IT Service Management - 2003.rar 6 191 054 bytes
083  ITU-T Study Group 2 Nov 2002 TeleManagement Forum (TMF) NGOSS and eTOM.ppt 1 308 672 bytes
084  IT_Service_Management.A_Companion_to_ITIL.pdf 685 299 bytes
085  John_Wiley_Information Technology Outsourcing Transactions - Process, Strategies, and Contracts.pdf 18 723 360 bytes
086  John_Wiley_Integrating Service Level Agreements Optimizing Your OSS for SLA Delivery.pdf 8 793 445 bytes
087  Kluwer - Project Management for Telecommunication Managers.pdf 11 971 216 bytes
088  Mcgraw.Hill.How ITIL-based IT Help Desk can help Small and Medium Businesses.pdf 167 161 bytes
089  McGraw.Hill.IT.Auditing.Dec.2006.chm 3 207 063 bytes

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