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ITIL V3 2011 (Information Technology Infrastructure Library)
Сборник литературы по ITIL. Скачать бесплатно
     Библиотека литературы, посвященная IT Infrastructure Library (ITIL ), плюс смежным с ней областям (стандарт COBIT, MOF, созданный на базе ITIL, и модель HP). Так же в архиве имеется видеокурс по основам ITIL и программа построения моделей процессов от IBM.
FIle nameFile Size
001  01 - ITIL V3 2011 Service Strategy SS.pdf 21 938 703 bytes
002  02 - ITIL V3 2011 Service Design SD.pdf 15 343 140 bytes
003  03 - ITIL V3 2011 Service Transition ST.pdf 14 972 873 bytes
004  04 - ITIL V3 2011 Service Operation SO.pdf 14 952 346 bytes
005  05 - ITIL V3 2011 Continual Service Improvement CSI.pdf 6 920 987 bytes
006  Birchwood Solutions Limited 2005 Process_Modeling_and_Simulation_with_ITIL_Framework.pdf 3 688 320 bytes
007  Birchwood Solutions Ltd Process_Modeling_and_Simulation_with_ITIL_Framework.pdf 3 678 585 bytes
008  Cambridge_Strategy_Publications_-_The_Service_Management_Audit._Nine-step_Assesment_.pdf 3 551 364 bytes
009  Central_Computer_and_Telecommunications_Agency_-_ITSM_Case_Study.pdf 6 741 058 bytes
010  Charles_T._Betz__-_Data_Architecture_for_ITSM.pdf 1 357 731 bytes
011  Cisco_Press_-_Practical_Service_Level_Management.Delivering_High-Quality_Web-Based_Services.chm 1 444 461 bytes
012  Cobit Control Assessment Questionnaire Template.pdf 92 937 bytes
013  COBIT Documentation.rar 5 183 687 bytes
014  CobiT vs ITIL.pdf 42 515 bytes
015  Deloitte - TeleManagement Forum (TMF) NGOSS and eTOM.pdf 751 391 bytes
016  Easytec Solutions - ITIL.Toolkit Service Level Agreement (SLA).rar 125 065 bytes
017  Elsevier-_Managing_the_Risks_of_IT_Outsourcing_-_I.Tho_.pdf 1 687 061 bytes
018  English_2011_Glossary_v1.pdf 296 651 bytes
019  Enhanced Telecom Operations Map (eTOM) - B2B integration Using B2B inter-enterprise integration with the eTOM.pdf 487 554 bytes
020  Enhanced Telecom Operations Map (eTOM) - Business Process Framework.pdf 167 387 bytes
021  Enhanced Telecom Operations Map (eTOM) - Representative process flows.pdf 2 983 739 bytes
022  ENHANCING TELECOM MANAGEMENT July 2005 White Paper.pdf 189 282 bytes
023  EX0-100_troytec_ITIL_Foundation_Certificate_in_IT_Service_Management__EXIN__v1.0_158q.pdf 250 694 bytes
024  Extras - Alignability - Alarm Management.pdf 353 210 bytes
025  Extras - Alignability - Availability Management.pdf 230 985 bytes
026  Extras - Alignability - Capacity Management.pdf 200 969 bytes
027  Extras - Alignability - Change Management.pdf 731 899 bytes
028  Extras - Alignability - Configuration Management.pdf 370 736 bytes
029  Extras - Alignability - Continuity Management.pdf 703 369 bytes
030  Extras - Alignability - Glossary.pdf 70 191 bytes
031  Extras - Alignability - Help.pdf 132 009 bytes
032  Extras - Alignability - Incident Management.pdf 636 707 bytes
033  Extras - Alignability - Model.pdf 214 421 bytes
034  Extras - Alignability - Problem Management.pdf 358 017 bytes
035  Extras - Alignability - Profile.pdf 62 173 bytes
036  Extras - Alignability - Release Management.pdf 469 680 bytes
037  Extras - Alignability - Service Level Management.pdf 494 176 bytes
038  Extras - Alignability 4.pdf 338 535 bytes
039  Extras - VERITAS - От центра затрат к центру прибыльности ОБЛОЖКА.pdf 1 922 355 bytes
040  Extras - VERITAS - От центра затрат к центру прибыльности.pdf 4 065 663 bytes
041  Extras - Джин Желязны - Бизнес-презентация. Руководство по подготовке и проведению.chm 850 319 bytes
042  Extras - Джин Желязны - Говори на языке диаграмм.pdf 5 327 620 bytes
043  Extras - Дитгер Хан - ПиК. Планирование и контроль. Концепция контроллинга.chm 18 810 697 bytes
044  From ITIL to eTOM - Gluing Together the eProcess Value Chain In Mixed Civi-Military Environments.ppt 1 380 864 bytes

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