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ITIL V3 2011 (Information Technology Infrastructure Library)
Сборник литературы по ITIL. Скачать бесплатно
     Библиотека литературы, посвященная IT Infrastructure Library (ITIL ), плюс смежным с ней областям (стандарт COBIT, MOF, созданный на базе ITIL, и модель HP). Так же в архиве имеется видеокурс по основам ITIL и программа построения моделей процессов от IBM.
FIle nameFile Size
001  01 - ITIL V3 2011 Service Strategy SS.pdf 21 938 703 bytes
002  02 - ITIL V3 2011 Service Design SD.pdf 15 343 140 bytes
003  03 - ITIL V3 2011 Service Transition ST.pdf 14 972 873 bytes
004  04 - ITIL V3 2011 Service Operation SO.pdf 14 952 346 bytes
005  05 - ITIL V3 2011 Continual Service Improvement CSI.pdf 6 920 987 bytes
006  Birchwood Solutions Limited 2005 Process_Modeling_and_Simulation_with_ITIL_Framework.pdf 3 688 320 bytes
007  Birchwood Solutions Ltd Process_Modeling_and_Simulation_with_ITIL_Framework.pdf 3 678 585 bytes
008  Cambridge_Strategy_Publications_-_The_Service_Management_Audit._Nine-step_Assesment_.pdf 3 551 364 bytes
009  Central_Computer_and_Telecommunications_Agency_-_ITSM_Case_Study.pdf 6 741 058 bytes
010  Charles_T._Betz__-_Data_Architecture_for_ITSM.pdf 1 357 731 bytes
011  Cisco_Press_-_Practical_Service_Level_Management.Delivering_High-Quality_Web-Based_Services.chm 1 444 461 bytes
012  Cobit Control Assessment Questionnaire Template.pdf 92 937 bytes
013  COBIT Documentation.rar 5 183 687 bytes
014  CobiT vs ITIL.pdf 42 515 bytes
015  Deloitte - TeleManagement Forum (TMF) NGOSS and eTOM.pdf 751 391 bytes
016  Easytec Solutions - ITIL.Toolkit Service Level Agreement (SLA).rar 125 065 bytes
017  Elsevier-_Managing_the_Risks_of_IT_Outsourcing_-_I.Tho_.pdf 1 687 061 bytes
018  English_2011_Glossary_v1.pdf 296 651 bytes
019  Enhanced Telecom Operations Map (eTOM) - B2B integration Using B2B inter-enterprise integration with the eTOM.pdf 487 554 bytes
020  Enhanced Telecom Operations Map (eTOM) - Business Process Framework.pdf 167 387 bytes
021  Enhanced Telecom Operations Map (eTOM) - Representative process flows.pdf 2 983 739 bytes
022  ENHANCING TELECOM MANAGEMENT July 2005 White Paper.pdf 189 282 bytes
023  EX0-100_troytec_ITIL_Foundation_Certificate_in_IT_Service_Management__EXIN__v1.0_158q.pdf 250 694 bytes
024  Extras - Alignability - Alarm Management.pdf 353 210 bytes
025  Extras - Alignability - Availability Management.pdf 230 985 bytes
026  Extras - Alignability - Capacity Management.pdf 200 969 bytes
027  Extras - Alignability - Change Management.pdf 731 899 bytes
028  Extras - Alignability - Configuration Management.pdf 370 736 bytes
029  Extras - Alignability - Continuity Management.pdf 703 369 bytes
030  Extras - Alignability - Glossary.pdf 70 191 bytes
031  Extras - Alignability - Help.pdf 132 009 bytes
032  Extras - Alignability - Incident Management.pdf 636 707 bytes
033  Extras - Alignability - Model.pdf 214 421 bytes
034  Extras - Alignability - Problem Management.pdf 358 017 bytes
035  Extras - Alignability - Profile.pdf 62 173 bytes
036  Extras - Alignability - Release Management.pdf 469 680 bytes
037  Extras - Alignability - Service Level Management.pdf 494 176 bytes
038  Extras - Alignability 4.pdf 338 535 bytes
039  Extras - VERITAS - От центра затрат к центру прибыльности ОБЛОЖКА.pdf 1 922 355 bytes
040  Extras - VERITAS - От центра затрат к центру прибыльности.pdf 4 065 663 bytes
041  Extras - Джин Желязны - Бизнес-презентация. Руководство по подготовке и проведению.chm 850 319 bytes
042  Extras - Джин Желязны - Говори на языке диаграмм.pdf 5 327 620 bytes
043  Extras - Дитгер Хан - ПиК. Планирование и контроль. Концепция контроллинга.chm 18 810 697 bytes
044  From ITIL to eTOM - Gluing Together the eProcess Value Chain In Mixed Civi-Military Environments.ppt 1 380 864 bytes
045  Gartner_-_A_Guide_to_Successful_SLA_Development_and_Management.pdf 188 880 bytes
046  HP - Approach to quality management under business process outsourcing.pdf 77 887 bytes
047  HP - IT Service Management Reference Model.rar 26 063 424 bytes
048  HP - ITIL_Essentials_for_IT_Service_Management.Student_Workbook.pdf 30 859 868 bytes
049  Huang J.- eTOM and ITIL. Should you be Bi-lingual as an IT Outsourcing Service Provider.pdf 145 925 bytes
050  IBM Business Consulting Services - A strategic approach to telecom cost optimization-the path to business transformation.pdf 791 101 bytes
051  IBM Press Implementing.ITIL.Configuration.Management.Jan.2008.eBook-BBL.pdf 1 546 358 bytes
052  IBM Tivoli Unified Process-v2_1_3.exe.rar 37 048 574 bytes
053  Introduction-to-ISO-9000.pdf 215 293 bytes
054  ISO 9001 2002 Business process and quality management.pdf 21 371 bytes
055  ISO 9001 Auditing Practices Group Guidance on_ Understanding the process approach.pdf 148 101 bytes
056  ISO 9001-2000 Quality Management System Design.pdf 2 116 212 bytes
057  IT Assurance Guide - CobiT 4.1 (2007).pdf 1 356 853 bytes
058  IT Problem Management - Prentice Hall.pdf 1 759 881 bytes
059  IT Risk Management with Cobit.pdf 576 297 bytes
060  ITIL 3 Glossary.rar 371 992 bytes
061  ITIL Application Management.rar 2 943 345 bytes
062  ITIL Based_ITSM_The_Application_Developers_View.rar 324 837 bytes
063  itil cobit_balancedscorecard.pdf 1 342 852 bytes
064  ITIL Essentials for IT Service Management (HP education Services).pdf 30 859 868 bytes
065  ITIL Glossary.rar 87 633 bytes
066  Itil Hp Student Guide.pdf 26 101 583 bytes
067  ITIL ICT Infrastructure Management.rar 3 690 222 bytes
068  ITIL itilium.rar 27 809 737 bytes
069  ITIL method.rar 404 652 bytes
070  ITIL Planning to Implement Service Management.rar 3 181 614 bytes
071  ITIL Service Delivery.rar 3 961 062 bytes
072  ITIL Service Management Foundation (Sun Services Education).pdf 29 648 377 bytes
073  ITIL ServiceSupport_2.1.rar 6 984 472 bytes
074  ITIL update.rar 37 252 bytes
075  ITIL v3_[torrents.ru].rar 11 972 726 bytes
076  ITIL На практике.rar 122 891 bytes
077  ITIL Основа концепции управления ИТ-сервисами.pdf 172 459 bytes
078  ITIL Поддержка услуг.rar 21 385 164 bytes
079  ITIL Сертификат Основ по ИТ сервис-менеджменту (Основы ITIL) на основе модуля 2001-02 типовой экзамен редакция 2001 г.rar 5 238 109 bytes
080  ITSM Введение ИТ Сервис-менеджмент.rar 23 822 806 bytes
081  itSMF - An Introductionary Overview of ITIL. Pocket Guide.pdf 3 062 793 bytes
082  ITSMF - IT Service Management - 2003.rar 6 191 054 bytes
083  ITU-T Study Group 2 Nov 2002 TeleManagement Forum (TMF) NGOSS and eTOM.ppt 1 308 672 bytes
084  IT_Service_Management.A_Companion_to_ITIL.pdf 685 299 bytes
085  John_Wiley_Information Technology Outsourcing Transactions - Process, Strategies, and Contracts.pdf 18 723 360 bytes
086  John_Wiley_Integrating Service Level Agreements Optimizing Your OSS for SLA Delivery.pdf 8 793 445 bytes
087  Kluwer - Project Management for Telecommunication Managers.pdf 11 971 216 bytes
088  Mcgraw.Hill.How ITIL-based IT Help Desk can help Small and Medium Businesses.pdf 167 161 bytes
089  McGraw.Hill.IT.Auditing.Dec.2006.chm 3 207 063 bytes
090  Mcgraw.Hill.Software_Project_Management_2nd_Edition.pdf 17 882 608 bytes
091  Microsoft Operations Framework - Service Management Function (ENG).rar 10 894 229 bytes
092  Microsoft Operations Framework - Service Management Function (РУС).rar 11 171 747 bytes
093  Microsoft Service Level Management - service management function (SMF) for organizations.pdf 1 310 545 bytes
094  Office of Government Commerce_Books_lightweight.rar 20 791 704 bytes
095  Office of Government Commerce_Prince2_3E_2002.pdf 3 301 114 bytes
096  OGC - ITIL v3 - Continual Service Improvement.pdf 3 308 574 bytes
097  OGC - ITIL v3 - Service Design.pdf 9 514 522 bytes
098  OGC - ITIL v3 - Service Lifecycle - Introduction ITIL.pdf 15 257 647 bytes
099  OGC - ITIL v3 - Service Operation.pdf 2 873 368 bytes
100  OGC - ITIL v3 - Service Strategy.pdf 9 190 847 bytes
101  OGC - ITIL v3 - Service Transition.pdf 7 254 012 bytes
102  Oxebridge - Process mapping.pdf 333 599 bytes
103  O_Reilly_-_Essential_Microsoft_Operations_Manager.chm 5 923 168 bytes
104  Prentice_Hall_-_IT_Services_Costs__Metrics__Benchmarking_and_Marketing.chm 1 114 853 bytes
105  PriceWHCoopers - COBIT - ITIL - ISO 17799.pdf 1 758 491 bytes
106  PriceWHCoopers - COBIT - ITIL - ISO 17799.ppt 2 984 448 bytes
107  PriceWHCoopers - CobiT_ITIL_and_ISO17799.How_to_use_them_in_conjunction.pdf 678 322 bytes
108  PRINCE2 (PRojects IN Controlled Environments)_3E_2002.pdf 3 301 114 bytes
109  Rapid ISO 9001 Implementation by Oxebridge Quality Resources.mht 213 980 bytes
110  Reversing Secrets of Reverse Engineering (Apr 2005).pdf 8 779 584 bytes
111  Russian_2011_Glossary_v2.0.pdf 781 147 bytes
112  Study Paper Financial Analysis of Telecom Industry of China and India 27 June 2006_NEW.pdf 129 330 bytes
113  Syngress - Itpliance Using Cobit And Open Source Tools - Sarbanes Oxley.pdf 7 319 312 bytes
114  Syngress - Sarbanes_Oxley_IT_Compliance_Using_COBIT_and_Open_Source_Tools_-_2005.chm 1 699 082 bytes
115  T-REC-E.802-200702-I!!PDF-E.pdf 301 408 bytes
116  T-REC-G.1000-200111-I!!PDF-E.pdf 103 039 bytes
117  T-REC-M.3050-200405-I!Sup3!PDF-E.pdf 954 796 bytes
118  T-REC-M.3050-200405-S!Sup1!PDF-E pic.cdr 42 890 bytes
119  T-REC-M.3050-200405-S!Sup1!PDF-E pic.pdf 28 850 bytes
120  T-REC-M.3050-200405-S!Sup1!PDF-E.pdf 1 345 278 bytes
121  T-REC-M.3050-200405-S!Sup2!PDF-E.pdf 362 454 bytes
122  T-REC-M.3050-200702-I!Sup2!PDF-E.pdf 294 693 bytes
123  T-REC-M.3050-200702-I!Sup2!PDF-R.pdf 573 948 bytes
124  T-REC-M.3050-200702-I!Sup4!PDF-E.pdf 1 441 233 bytes
125  T-REC-M.3050.0-200407-S!!PDF-E.pdf 218 982 bytes
126  T-REC-M.3050.1-200703-I!!PDF-E.pdf 962 261 bytes
127  T-REC-M.3050.2-200703-I!!PDF-E.pdf 2 271 273 bytes
128  Telecom Solutions folder revD.pdf 167 026 bytes
129  TeleManagement Forum (TMF) NGOSS and eTOM.pdf 489 720 bytes
130  Telemanagement Forum NGOSS and eTOM.ppt 1 202 176 bytes
131  The ISO Survey of ISO 9000 and ISO 14000 Certificates - Tenth cycle.pdf 1 060 491 bytes
132  The Itil Foundation Exam Study Guide 3rd Edition.pdf 1 242 373 bytes
133  The Official Introduction to the ITIL Service Lifecycle.pdf 6 437 417 bytes
134  The_ITIL_2011_Tought_Rock_Study_Notes_Fullver_120530.pdf 2 420 294 bytes
135  The_ITIL_Foundation_Certificate_Syllabus_v5.5.pdf 231 957 bytes
136  WhitePaper How ITIL-based IT Help Desk can help Small and Medium Businesses.pdf 167 161 bytes
137  XWAVE - ITIL Overview.ppt 309 760 bytes
138  Автоматизация службы поддержки пользователей на основе Naumen Service Desk.ppt 4 893 696 bytes
139  ГОСТ Р ИСО 9000-2001 Группа Т59 Система управления качеством Основные положения и словарь.pdf 622 461 bytes
140  ГОСТ Р ИСО 9000-2001 Системы менеджмента качества.pdf 319 088 bytes
141  ГОСТ Р ИСО 9001-2001 Группа Т59 Требования.pdf 238 150 bytes
142  Дитгер Хан - ПиК. Планирование и контроль. Концепция контроллинга.chm 18 810 697 bytes
143  Специалист - 01. Основы ITIL. IT Service Management по стандартам V.3.1 Видео курс.zip 195 176 914 bytes
144  Специалист - 02. Основы ITIL. IT Service Management по стандартам V.3.1 Видео курс.zip 221 616 584 bytes
145  Специалист - 03. Основы ITIL. IT Service Management по стандартам V.3.1 Видео курс.zip 260 296 337 bytes
146  Специалист - 04. Основы ITIL. IT Service Management по стандартам V.3.1 Видео курс.zip 250 657 417 bytes
147  Специалист - 05. Основы ITIL. IT Service Management по стандартам V.3.1 Видео курс.zip 294 715 688 bytes
148  Специалист - 06. Основы ITIL. IT Service Management по стандартам V.3.1 Видео курс.zip 430 312 061 bytes

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